FAQ's

FAQ's

    1. What is the difference between a Registry and a Wishlist?

    Yes! Bridal, baby, or just because, Gryphon Estate Silver is thrilled to offer both an easy-to-use online gift registry form as well as a wish list for items you aren't sure about buying. Whether you are a bride, a mother-to-be, or would like to take the guesswork out of gift-giving for your friends and family, please create your personalized gift registry or wish list. Our registry will help ensure that you will receive the desired stunning and unique gifts for your special occasion. Please register for a gift of timeless elegance, "an instant heirloom", an item that is not only useful, but fabulous to behold!

    2. What if I can't find the item I'm looking for?

    If you're looking for a particular type of item, pattern or monogram that isn't listed on our website, we are happy to help you find one or something like it from our many silver sources! Just head to our Contact Us page and let us know what it is you're looking for.

    3. How do I determine the pattern or manufacturer of my silver flatware? What is the size of my silver flatware?

    Start by turning your item over and looking for a manufacturer's or maker's mark. You should find a hallmark or manufacturer's name. From there, please email us a picture of the item with as much information as you know and we will be happy to help you identify your treasure!

    Luncheon, Dinner, Dessert or Place? Determining the size of silver flatware you have can be a challenge. For example, a luncheon-sized fork is usually approximately 7" in length and the luncheon knife is roughly 9" long. It is perfectly acceptable to use this size when serving dinner. A true dinner fork and knife measure approximately 7 1/2"+ and 9 1/2"+, respectively. An entirely new size was created by manufacturers called the "Place size" in the mid-20th Century. Place size is in-between Luncheon and Dinner and will vary from manufacturer to manufacturer. The best way to measure your flatware is to place it face down on a ruler. Gryphon Estate Silver is delighted to help you determine what size you have, in addition to the type of blades, etc.

    4. Do I have sterling or silver plate? What is the difference?

    This is a great question and one of the most frequently asked by our customers. The term sterling refers to the purity (925/1000) of an item. The standard purity for American sterling, set by law in 1909, is 925 parts of pure silver out of 1,000. Other countries use different hallmarks and purities for their silver. If your piece is sterling and made by an American manufacturer, it will be marked as such! You should find the word "sterling" or the numbers "925" on the underside or back of the handle. Silver plate refers to items made out of a base metal such as brass or copper with a "coating" or plating of silver. Silver plate items can be quite lovely, and are easily mistaken for sterling by those who are new to the fabulous world of silver. Gryphon Estate Silver's knowledgeable staff are always happy to assist you in learning more about your silver, so do not hesitate to contact us via email or phone!

    5.How do I care for my silver?

    View our tips and care sheet link here.

    6. Should I use my silver every day?

    Our motto is "if you have it, use it"! We highly recommend that you use your sterling flatware at each meal, taking care to clean it properly (see care/storage tips above). Don't serve coffee in your gorgeous silver server? Use it as a vase! We like to say that we are "bringing silver back"! Please see our photo gallery of place and table settings using silver.

    7. What if my silver is damaged or in need of polishing or plating?

    Gryphon Estate Silver's sister company, Oexning Silversmiths, Inc., is a premier restoration shop offering a complete line of expert restoration services for antique silver nationwide. Their team of craftsmen are prepared to repair or refinish your treasured sterling, silver plate, pewter, brass and copper items. Please feel free to contact Oexning Silversmiths at 828-688-9998 or via email at oexning@aol.com for more information or a free estimate. You can also find them online at www.oexningsilversmiths.com or on Facebook and Instagram!

    8. What is the best polish to use?

    It seems that when it comes to silver polish, everyone has their favorite. First and foremost we recommend you use a polish made specifically for silver, especially on silver plated items. For some of the stubborn black marks and stains on sterling you might try a multi-metal polish, but we do NOT recommend harsh chemical dips. We like Hagerty, Wrights and Goddards and lots of elbow grease! If you are unable to remove tarnish or have concerns about silver, please contact the experts at Oexning Silversmiths, Inc. at oexning@gmail.com for additional suggestions or a repair/refinishing estimate.

    9. Do you buy silver?

    Yes, we do! Please email us a detailed list of the items you wish to sell. Include as much information about your items (manufacturer, pattern, and measurements) as possible. It is also helpful for us to know if there are any condition issues with the items, as well as any monograms. We will review your list and make you an offer.

    Gryphon Estate Silver
    320 NC Hwy 197
    Bakersville, NC 28705
    800-332-6857 (phone)
    sales@gryphonestatesilver.com

    10. Do you offer appraisals?

    Gryphon Estate Silver is happy to assist you with replacing, identifying, matching, buying or selling silver, but at this time, we do not offer appraisals. You should look for a certified appraiser in your area. Please keep in mind that the "insured value" and replacement values can be quite different. Should you have a loss and need assistance with replacement of your silver at a price dramatically lower that the department store, we will be pleased to assist you.

    11. Do you have a store I can visit?

    Gryphon Estate Silver does not currently have a single retail location, but our gorgeous silver can be found at a variety of locations. Please note that prices at retail locations may vary from our online store. You can find a selection of our estate silver at:

    • a. Schiffman's Jewelers in Winston Salem and Greensboro, NC
    • b. Morrison Smith Jewelers in Charlotte, NC
    • c. Marthaler Jewelers in Asheville, NC
    • d. Terrace Oaks Antiques in Charleston, SC

    12. Do you offer gift wrapping?

    Gift wrapping services are coming soon!

    13. Do you offer gift cards?

    Old-fashioned gift certificates are currently available, and electronic gift card services are coming soon.